MAISON JOSY FAQs

Maison Josy was inspired by the belief that the most beautiful creations often begin with something deeply personal—a memory, a relationship, a place, a feeling, or a moment that deserves to be remembered. The Maison transforms those moments into fragrance and beauty experiences designed to feel intimate, elegant, and timeless. Maison Josy was not created simply to make products. It was created to tell stories.

At Maison Josy, fragrance begins with emotion before formulation. Each fragrance is created around a story and the feeling we want it to leave behind. From the first impression to the final notes that linger on the skin, every detail is considered as part of the experience. We believe the most unforgettable fragrance is not simply the one people notice. It is the one they remember.

Lovers represents the beginning of a woman’s journey—a celebration of love, confidence, femininity, discovery, and becoming. It was created for the woman who understands that choosing herself does not diminish the love she gives to others; it strengthens it. Lovers is more than a fragrance. It is the beginning of her story.

Where Is My Husband? began with love. The fragrance was inspired by the search for something sophisticated yet gentle enough for the man you want to remain close to—a scent that draws you in rather than enters the room before he does. What began as a personal search became a fragrance with an unforgettable name and an even more intimate story. A Man’s Legacy Endures.

Haiti is part of the soul of Maison Josy. Through treasured essences such as Haitian Vetiver and Amyris, the Maison honors the richness of the land, its natural beauty, and generations of tradition. Our heritage is not simply something we reference. It is something we carry forward.

Vetiver and Amyris hold a special place within Maison Josy because of their deep connection to Haiti and their distinctive natural character. By introducing these treasured essences through Maison Josy, we honor a part of our heritage while presenting them through a refined and contemporary lens. For us, they represent more than beautiful aromatics. They are a connection between heritage and modern luxury, roots and possibility, Haiti and the world. From the roots of Haiti to the world.

Fragrance is where the Maison’s story begins—but it is not where the story ends. Maison Josy is being created as a world of fragrance, beauty, ritual, and timeless luxury, with each future creation developed with the same attention to story, experience, and identity. Some chapters are meant to be revealed slowly. The Maison is only beginning.

Maison Josy is created for those who understand that luxury is deeply personal. For the woman embracing her journey. For the man building his legacy. For those who carry their heritage proudly and create memories intentionally. Maison Josy is not defined by age or occasion. It is for those who choose to make their story unforgettable.

To Maison Josy, luxury is more than what is seen. It is what is felt, remembered, and carried with you. It can be the fragrance that brings someone back to a moment, the ritual that becomes part of your day, or the feeling of wearing something that feels uniquely yours. That is our vision of Unforgettable Luxury. Not simply something you own. Something you remember.

We would love to hear from you. For questions regarding products, orders, collaborations, or general inquiries, please contact Maison Josy through our Contact Us page or by email at the customer service address listed on our website. Our team will respond as soon as possible and is committed to providing a thoughtful and elevated customer experience. Every interaction is part of the Maison Josy experience.

Maison Josy orders will be carefully prepared and packaged before shipment. Shipping options, estimated delivery times, and applicable costs will be displayed during checkout based on the customer’s location and selected delivery method. Once an order has shipped, customers will receive confirmation and tracking information when available. Please note that delivery times may vary depending on destination, carrier conditions, holidays, and other circumstances outside of Maison Josy’s control. For questions regarding an order or shipment, please contact Maison Josy Customer Care through the Contact Us page.

Maison Josy wants every customer to feel confident in their purchase. If you are not completely satisfied with your order, please contact Maison Josy Customer Care through the Contact Us page so our team can assist you. Return eligibility may depend on the condition of the item, the type of product purchased, and the reason for the return. Products must generally be returned in their original packaging and condition unless the item arrived damaged or incorrect. For hygiene and product-integrity reasons, certain opened or used fragrance and beauty items may not be eligible for return. Any applicable return instructions, timelines, shipping responsibilities, or refund details will be provided by Maison Josy Customer Care. Your experience with the Maison matters to us.